Delete your 2Gaff account
You can delete your 2Gaff account and the profile and activity data listed below yourself at any time, in the app or on www.2gaff.com. There is no charge and you do not need to contact anyone.
Moving home? You don’t need to delete your account — leave the building instead, and join your new one when you’re ready. Your account and any other buildings stay as they are.
On a property team (Concierge or Property Manager)? Deleting your account also ends every property-team assignment it holds; the team sees those assignments as ended. Staff accounts find Delete my account on their Account screen.
Delete it in the app or on the web
- Open the 2Gaff app, or go to www.2gaff.com, and sign in with the same email, Google or Apple account you use for 2Gaff.
- Open Account. If you have not joined a building, choose Join my building, then scroll below the building-code form. You do not need to enter a code to delete your account.
- Tap Delete my account.
- You can optionally tell us why you’re leaving — this step is never required and never slows down deletion.
- Type DELETE to confirm, then tap Delete my account.
Your account can no longer access 2Gaff, and this device is signed out. Deletion cannot be undone; you can create a new account later with the same email. Some records are retained as described below.
If you signed in with Apple
Deleting your 2Gaff account removes your sign-in and the data listed under “What is deleted” below, but it does not remove 2Gaff’s access on Apple’s side. To finish, go to Settings → your name → Sign in with Apple on your iPhone or iPad, and remove 2Gaff from the list. See Apple’s instructions: support.apple.com/en-us/HT210426.
If you cannot sign in
Email support@2gaff.com from the email address on the account, with the subject “Delete my 2Gaff account”. We will verify your identity and handle the request without undue delay, normally within one month. If you no longer control that email, contact us for another way to verify ownership. No special subject line or form is required to exercise your data rights.
What is deleted
- Your sign-in and email address
- Your name and apartment or unit in every building you belonged to
- Your authored messages, report text, listings, booking notes, notices, events and broadcast text (replaced with removal text)
- Your uploaded photos across the app; your marketplace listings are withdrawn
- Your upcoming facility bookings and event places (released for others)
- Your alerts, app-held notification tokens, email preferences, blocks and the record of the days you used 2Gaff
Your technical-support requests and stored app email-delivery copies are also erased. This cannot recall emails already delivered or being sent to the support mailbox; contact support@2gaff.com about those copies.
What is kept, and why
- Your flat's answers to property-team requests (for example the time someone will be home for a safety check) stay for your flat, without a link to you, so a planned visit or a vote still works. Notes and written answers you gave are removed.
- Shared conversation and report records remain with removal text for your contributions, shown as from a “former resident”. Other people's contributions are not automatically removed. Ask support to review personal information about you in those contributions.
- Minimal references, dates and actions can remain to keep shared records consistent. Identifying audit snapshots are removed. A disabled account reference may remain; this is not a guarantee that every retained record is anonymous.
- If you submitted a workspace setup request, any request still open is closed, and your name, phone number, company, the building name and address, your authority explanation and our private Support notes are removed straight away. A minimal record (the reference, status, dates, role asked for and a one-way code derived from the address) is unlinked from your account and deleted 24 months after the request closed. If the request created a building, that record stays attached to the building and is deleted 24 months after the building closes.
- If you were the only member of a building you created, that building is closed.
Building messages, reports and management audit records are kept as described in the privacy policy, which also sets out how long workspace setup requests are kept.
Your right to erasure
A valid erasure request takes precedence over ordinary retention periods. An active building does not by itself prevent erasure of your workspace-request details. We assess legal exceptions individually and explain any information that must remain and why. Delivered emails, provider backups and personal information supplied by others may need separate handling; see the privacy policy and contact support for your request.
If a building needs a handover
If you are the primary administrator of a building that still has other members or staff, transfer primary-admin responsibility before deleting your account. Simply adding another admin may not complete that transfer. The app explains when this applies. If you cannot complete a handover, contact support so we can resolve it and handle your erasure request.